ScottMadden recently sponsored and presented at SSON’s Shared Services for Finance & Accounting event. This event offered a unique platform for attendees to gain the proper knowledge to evaluate the impact of intelligent automation, grow their shared services...
In recent years, individuals visiting customer service websites have been provided the option to engage in an online chat session, via an instant messaging service, with a contact center associate. Customers are also able to contact customer support without having to...
The United States hit an electric vehicle milestone late last year. In October 2018, we crossed the threshold of one million plug-in electric vehicles sold. Electric vehicle sales are forecasted to expand even faster as new models become available to consumers. You...
A Day in the Life of Susan Susan, a well-respected director at a large multinational luxury retail corporation, walks in on Day 1 of the monthly close process. Susan begins to review a new set of reports that were just run prior to her arrival. The data visualization...
As investors and consumers increase their focus on sustainability, establishing carbon reduction or net-zero goals has become table stakes among industry leaders. According to a recent report from Data-Driven EnviroLab and the NewClimate Institute, the number of...
