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designing-an-ai-enabled-shared-services-model-post-image

Designing an AI-Enabled Shared Services Model

Article

Organizations that continue to layer AI onto legacy structures may improve individual tasks, but they will miss the larger opportunity to redesign service delivery around digital labor,…

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2025 Corporate Responsibility Report

Report

ScottMadden, Inc. is proud to announce the release of its seventh annual Corporate Responsibility Report, highlighting our unwavering commitment to environmental, social, and governance issues.

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The Energy Industry Update: Power Brief – Spring…

Energy Industry Update

As the energy industry moves further into 2026, a convergence of policy uncertainty, accelerating load growth, and increasing affordability pressures is reshaping the development of U.S. energy…

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Implementing a Utility-Scale Solar Strategy

Case Study

Our client, a major US electric utility, announced an enterprise goal to deploy and integrate 10GW of solar to their generation mix by 2035.

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Identifying Best Practices and Efficiencies for LDCs

Case Study

A large energy company with natural gas local distribution companies (LDCs) across the United States wanted to accelerate the identification of best practices and increase the standardization…

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Infrastructure Investment and Jobs Act

Article

On November 15, 2021, the Infrastructure Investment and Jobs Act or IIJA was passed. This act allows funds to be authorized to highways, highway safety programs, as…

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Integrating ESG Issues into Corporate Strategy

Article

Sustainability professionals looking to integrate ESG issues into corporate strategy should consider the following initial steps.

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Informing the Transmission Discussion

Article

This report, prepared by ScottMadden for WIRES, includes a comprehensive overview of the state of play of transmission. It examines, region by region, the challenges posed by…

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Innovating to Improve and Mature Your Shared Services…

White Paper

Has your shared services organization continued to advance in terms of customer service and services offered? If not, it may be time to consider an upgrade. This…

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Illinois Remains at the Forefront of Grid Modernization…

White Paper

This update profiles continued progress in smart grid investments, reliability achievements under the Energy Infrastructure Modernization Act (EIMA), and the recently completed NextGrid Illinois of the Future…

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HR Shared Services Outsourcing – What the Top…

Report

Outsourcing select processes in HR has continues to be a tool by many shared services organizations. The HR outsourcing market has maintained an upward growth trajectory, allowing…

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Intelligent Automation on the Horizon

White Paper

This article, the second in a series of three, explores the inevitable rise of intelligent automation and its impact on service delivery.

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