Insights
Featured Insights
Designing an AI-Enabled Shared Services Model
ArticleOrganizations that continue to layer AI onto legacy structures may improve individual tasks, but they will miss the larger opportunity to redesign service delivery around digital labor,…
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2025 Corporate Responsibility Report
ReportScottMadden, Inc. is proud to announce the release of its seventh annual Corporate Responsibility Report, highlighting our unwavering commitment to environmental, social, and governance issues.
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The Energy Industry Update: Power Brief – Spring…
Energy Industry UpdateAs the energy industry moves further into 2026, a convergence of policy uncertainty, accelerating load growth, and increasing affordability pressures is reshaping the development of U.S. energy…
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Automation and AI in Finance Shared Services: A…
ArticleManual tasks take your finance organization too much time. Learn how companies like yours are incorporating automation and new AI technologies to operate more efficiently in our…
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Evolving Financial Operations: Insights from the 2024 Financial…
ArticleScottMadden's and APQC's 2024 finance shared services benchmarking study gathered data from respondents in 103 SSOs across delivery model and operations, staffing, SSO management infrastructure and technology,…
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Brijae Harper – Senior Analyst
Employee SpotlightBrijae Harper is a senior analyst with ScottMadden and has been with the firm since 2021. She works primarily on the C&SS side, as well as doing…
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Surging Large Loads: Challenges and Opportunities for the…
ArticleAfter a period of relative stagnation, peak demand and energy growth forecasts are soaring, driven by massive new manufacturing initiatives, the explosion of data centers, and the…
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Energy Central Power Perspectives Podcast: The Future of…
ArticlePartner Stephen Haubrich was a guest expert on the Energy Central Power Perspectives podcast, to discuss federal funding considerations for energy utilities.
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The Foushée Security and Compliance Compensation Survey Now…
ArticleSecurity leaders who desire fair compensation for their team should consider sending this information to their HR or compensation department since these are the staff groups that…
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Practical AI for Utilities: How to Prioritize and…
ArticleUtilities can move beyond experimentation to achieve operational improvements and set the stage for sustained innovation through their approach to selecting, prototyping, and scaling AI use cases.
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Future-Proofing Global Business Services for 2030: A Three-Pronged…
ArticleGBS is uniquely positioned to lead enterprise sustainability efforts by leveraging its strengths in data, procurement, and reporting. Read our report on how GBS leaders of Fortune…
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Make-Ready Program Design
Case StudyOur client, a large investor-owned utility, was charged with implementing a $300M make-ready infrastructure program in support of state decarbonization and transportation electrification goals. Due to the…
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