Catalyzing Change Within a Large Private University
ScottMadden frequently helps clients manage and enable change throughout their organizations. Contact us to learn how we support your HR transformation and change management projects.
At a Glance
Stakeholder Conversations
Facilitated monthly change agent network meetings, bi-weekly huddle meetings, and organic touchpoints for leaders through coffee chats and office hours
Employee Feedback
Administered pulse surveys and led engagement sessions to incorporate feedback from 120+ HR community members and ensure that every employee’s voice was heard
Tangible Results
Increased the number of employees who aligned with HR’s vision for the future by 22% over a four-month period
Challenge
A leading private research university was navigating a journey to futurize its HR function, serving more than 120 employees, aiming to streamline operations, ensure compliance, and better support the university. However, a lack of stakeholder alignment among HR workers, along with the challenges posed by the global pandemic, hindered the project team’s ability to drive HR transformation. ScottMadden was engaged as a change management partner to build shared understanding and trust across the higher education HR department.
Process
- Introduced feedback loops to gather and centralize feedback data, analysis, and information
- Hosted leader alignment workshops to share the change management approach and equip higher education leaders and managers
- Organized a change agent network to expand the program’s reach and reinforce stakeholder alignment
- Assessed employee voice and buy-in through surveys, engagement sessions, and focus groups to strengthen employee engagement
Result
- Grew employees’ understanding of the future HR vision by 22% over a four-month period, advancing change management adoption
- Operationalized 12 opportunities through pulse surveys and engagement sessions, capturing feedback from 120+ HR community members and ensuring every employee’s voice was heard
- Facilitated monthly change agent network meetings, bi-weekly huddles, and organic touchpoints for leaders through coffee chats and office hours from employee engagement feedback
- Provided a future-state change management plan to sustain HR transformation momentum across the higher education client
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Let’s Work Together
We don’t solve problems with canned methodologies; we help you solve the right problem in the right way. Our experience ensures that the solution works for you.