Revolutionizing HR: A Change Management Success Story
ScottMadden's strategic change management approach transformed HR operations for a leading food services company, ensuring seamless HRIS integration.
ScottMadden regularly helps organizations successfully adopt new ways of working. Contact us to learn the benefits of change management and how we can help support your change enablement efforts.
Change management, the strategic approach to preparing and supporting individuals and organizations through change, becomes tangible in ScottMadden’s collaboration with the food services company of this case history. Senior management of this corporation understood the benefits of change management and sought qualified consultants who could evolve the HR function’s methodologies following a global HRIS implementation.
ScottMadden faced the challenge head-on. Our consultants defined the process by establishing change agent networks, conducting focus groups, leveraging data-driven feedback, and showcasing the meticulous steps to ensure a seamless transition. This case history underlines the benefits of change management in creating a unified understanding and acceptance of new practices with minimal resistance to organizational change, demonstrating the essence of corporate change management and the thoroughness of the change management process.
At A Glance
Data-Driven
Utilized survey data and feedback mechanisms to inform change efforts
Digital Dashboards
Developed digital dashboards to showcase change adoption metrics
Successful Go-Live
Achieved shared understanding of changes and a successful go-live
Challenge
ScottMadden assisted a food services company with implementing changes to their HR function’s ways of working, resulting from a global HRIS (SAP SuccessFactors) implementation.
Process
- Established change agent network to increase buy-in and build momentum
- Held focus groups to understand perceived changes and receive audience feedback
- Facilitated dialogues to understand beliefs and mindsets about organizational change
- Developed educational content to support change agents with navigating organizational change and creating safe cultural environments to experiment with new ways of working
- Conducted short pulse surveys to measure end users’ sentiments around change and ensure priority items were included in the execution of changes to be made
- Leveraged collected data and feedback to identify major wins and opportunities across decentralized operations to build understanding and create trust for impacted audience members
Result
- Created shared understanding for the new ways of working across HR users, leading to a successful go-live
- Developed educational content shared across the HR function, promoting safe cultures when navigating change
- Developed digital dashboards to measure, analyze, and report on change adoption metrics to project leadership team
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