Show Filters

Top Results

Change Management for a Food Services Company

At A Glance

Data-Driven

Utilized survey data and feedback mechanisms to inform change efforts

Digital Dashboards

Developed digital dashboards to showcase change adoption metrics

Successful Go-Live

Achieved shared understanding of changes and a successful go-live

Challenge

ScottMadden assisted a food services company with implementing changes to their HR function’s ways of working, resulting from a global HRIS (SAP SuccessFactors) implementation.

Process

  • Established change agent network to increase buy-in and build momentum​
    • Held focus groups to understand perceived changes and receive audience feedback​
    • Facilitated dialogues to understand beliefs and mindsets about organizational change​
    • Developed educational content to support change agents with navigating organizational change and creating safe cultural environments to experiment with new ways of working​
  • Conducted short pulse surveys to measure end users’ sentiments around change and ensure priority items were included in the execution of changes to be made​
  • Leveraged collected data and feedback to identify major wins and opportunities across decentralized operations to build understanding and create trust for impacted audience members

Result

  • Created shared understanding for the new ways of working across HR users, leading to a successful go-live​
  • Developed educational content shared across the HR function, promoting safe cultures when navigating change​
  • Developed digital dashboards to measure, analyze, and report on change adoption metrics to project leadership team

Related Insights

Let’s Work Together

We don’t solve problems with canned methodologies. We help you solve the right problem in the right way. Our experience ensures that the solution works for you.