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Revolutionizing HR: A Change Management Success Story

At A Glance


Utilized survey data and feedback mechanisms to inform change efforts

Digital Dashboards

Developed digital dashboards to showcase change adoption metrics

Successful Go-Live

Achieved shared understanding of changes and a successful go-live


ScottMadden assisted a food services company with implementing changes to their HR function’s ways of working, resulting from a global HRIS (SAP SuccessFactors) implementation.


  • Established change agent network to increase buy-in and build momentum​
    • Held focus groups to understand perceived changes and receive audience feedback​
    • Facilitated dialogues to understand beliefs and mindsets about organizational change​
    • Developed educational content to support change agents with navigating organizational change and creating safe cultural environments to experiment with new ways of working​
  • Conducted short pulse surveys to measure end users’ sentiments around change and ensure priority items were included in the execution of changes to be made​
  • Leveraged collected data and feedback to identify major wins and opportunities across decentralized operations to build understanding and create trust for impacted audience members


  • Created shared understanding for the new ways of working across HR users, leading to a successful go-live​
  • Developed educational content shared across the HR function, promoting safe cultures when navigating change​
  • Developed digital dashboards to measure, analyze, and report on change adoption metrics to project leadership team

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