White Paper

The Security Operating Model: Integrating Risk with Business Planning for Increased Alignment and Security Maturity

January 15, 2019

A security operating model enables an organization to focus on identifying risks, recommending risk responses, facilitating tradeoff decisions related to these risks, and providing a line of sight to the execution of these responses. The core of this model is a collaborative continuous improvement process designed to sustain the controls that secure the enterprise. You can learn more about the advantages of a security operating model in “The Security Operating Model: A Strategic Approach for Building a More Secure Organization.”


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Advantages of Cognitive Recruiting

December 5, 2018

Introduction

The wave of automation is taking root in talent acquisition. Talent acquisition is reaping the benefits of intelligent automation (IA) and using it to transform sourcing, recruiting, and onboarding processes. This article will introduce the concept of cognitive recruiting and cover the benefits and considerations of implementing these capabilities within your talent acquisition organization.


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Establishing a Center of Expertise for an Enterprise-wide RPA Program

November 14, 2018

As companies begin the journey into Intelligent Automation (IA), they often start with a Robotics Process Automation (RPA) pilot. An RPA pilot provides a test case for automation of a process and is governed more easily than an enterprise-wide program. As a pilot, the limited processes (often one process) have little impact on the entire company, and longer-term operational decisions about RPA do not have to be resolved. However, as RPA implementations expand within your organization, you will need to answer more complex governance questions regarding workforce management, vendor selection, infrastructure, robot maintenance, RPA orchestration across departments, and robot development standards. An enterprise-wide RPA governance model will eventually be required to efficiently manage numerous robots performing tasks that touch multiple business units, functions, and/or internal/external customers.


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Powering On: Four Factors to Energize a Corporate Renewable Energy Program

September 17, 2018

Corporate Renewable Energy Program

The private sector is increasingly turning to renewable energy to achieve corporate sustainability goals. In order to accomplish this successfully, these companies depend on a clear corporate renewable energy program. A corporate renewable energy program is an implementation and management framework to help companies integrate renewable energy into their business operations. An effective program will include a clear goal (e.g., 100% renewable energy sourcing), a defined procurement strategy (e.g., renewable energy certificates (RECs), power purchase agreements (PPAs), etc.), and an iterative underlying process for ongoing management.


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Considering a Phased Approach to Implementing Shared Services?

August 7, 2018

Has your organization decided to move to a shared services model? More than likely, you are already preparing for the massive changes ahead as you transform your service delivery model. Any change of this scale should be managed with care, as it can be hard on the customers you are serving as well as your staff. In many cases, it is wise to transition to a new service model using a phased approach, which will help to manage the change over time.


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Changing Customer Experience

August 7, 2018

In recent years, individuals visiting customer service websites have been provided the option to engage in an online chat session, via an instant messaging service, with a contact center associate. Customers are also able to contact customer support without having to go to a website. According to IBM,[1] 70% of consumers say they prefer messaging over calling for customer support. Chat technologies, including live chat and chatbots, provide an opportunity for shared services centers to meet customer preferences and provide a new customer experience.


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51st State Perspectives: Massachusetts: A Great Clean Energy Story – DERs and the Next Chapter

July 2, 2018

Massachusetts has been a leader in the deployment of clean energy. It was an early adopter of RPS and has focused on energy efficiency. The Commonwealth’s commitment to reducing its green house gas (GHG) has informed these policies, as well as other targets to implement EVs and battery storage.


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Prioritizing Transmission and Distribution Investments

June 27, 2018

A Structured Approach to Determine What Reliability Improvements Cost

Introduction

Keep the lights on. Ensure safe, reliable, and affordable service. These are core mandates for electric utilities. To fulfill these mandates, electric utilities must make prudent investments in reliability programs and projects to maintain their transmission and distribution (T&D) systems. When load was growing year over year and power flowed in one direction from centralized generation facilities through long run transmission and stepped down through distribution facilities, this was a straightforward (if not necessarily simple) exercise.


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The Value of Data to Grid Transformation

June 11, 2018

Introduction

Data is being produced at an exponential rate in all sectors, accelerated by mobile technology, the internet of things, and easily accessible, cost-effective, cloud-based computing. Driven by the proliferation of sensor technology and advanced metering infrastructure (AMI), utilities are also collecting more data than ever as smart grids get smarter.


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While You Were Sleeping: The Unnoticed Loss of Carbon-free Generation in the United States

March 5, 2018

Figure 1 has been updated to reflect category changes to Hope Creek and Salem in New Jersey as well as Palo Verde in Arizona. As a result of laws passed in New Jersey on April 12, Hope Creek and Salem have been moved from the “in jeopardy” category to the “reprieved” category. Additionally, after an announcement by Arizona Public Service Company that Palo Verde nuclear station could close if the state amends its constitution to require utilities to get 50% of their energy from renewable resources, Palo Verde has been moved from the “operating plant” category to the “in jeopardy” category. Figure 1 will be refreshed to reflect modifications in plant categories as developments affect the prospects for certain units in the U.S. nuclear fleet.


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Building the Business Case for Shared Services

March 2, 2018

Shared services is a proven method for delivering support services. When organizations implement a shared services model, they typically see benefits that include improved service and scalability, improved leverage over enterprise data, and better control over costs. Before you make the transition to a shared services model, you’ll have to make the case to management. This article presents our recommended approach to developing the business case for shared services.


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Plan a Sustainable, Enterprise-wide RPA Model

February 16, 2018

Companies are exploring and implementing technologies, like Robotic Process Automation (RPA), to improve performance across their organizations and extend the value of their business models. In fact, the RPA market is expected to grow to $1.2 billion by 2021 at a compound annual growth of 36 percent. In this white paper, we explore how to design a digital strategy to achieve a sustainable operating model for RPA and other process automation technologies in the face of this significant growth.


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Welcome to ScottMadden!

Sussex Economic Advisors is now part of ScottMadden. We invite you to learn more about our expanded firm. Please use the Contact Us form to request additional information.