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Shared Services as a Platform: Why AI Changes the Model, Not Just the Math
Most shared services leaders are hearing the same pitch: AI will reduce volume and improve efficiency. That’s true, but it’s not the transformation. The transformation is this: AI shifts the shared services focus from cases to outcomes. When done well,...
The 18-Month Trap: Why Your AI Strategy Is Already Behind
The pattern is so consistent, it could be a template. A steering committee forms. Vendors are evaluated. Data readiness assessments are commissioned. Infrastructure requirements are documented. Governance frameworks are drafted. Stakeholder alignment workshops are...