The Customer Experience: Setting up the Problem In the past two decades, technology disruptions have dramatically shifted customer expectations in the marketplace. Thanks to interactions with best-in-class customer-centric products, services, and applications,...
Public utilities and regulators are implementing various forms of regulatory mechanisms that decouple revenues from commodity sales to remove a disincentive or create an incentive for utilities to invest in and encourage consumers to conserve electricity, natural gas...
The Future of HR: A Three-Part Article Series People analytics has been a popular topic within HR over the last several years and for good reason. This emerging discipline, also referred to as talent intelligence or HR analytics, informs and enables better hiring...
In 2014, ScottMadden was quoted in GenerationHub’s article “Consultant: Utilities should avoid ‘victim mentality’ and lead on DG.” To access the full article, please see below or visit here. “Electric companies must avoid a “victim mentality” on...
This article is the first article of a three-part series focused on data protection for shared services. To access additional articles in the series, please see below. Part Two: Building the Foundation for Your Shared Services Data Protection Program Part Three: The...
