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HR Shared Services & Outsourcing Summit October 2019

ScottMadden will join industry leaders as a sponsor and presenter at this year’s HR Shared Services and Outsourcing Summit, being held October 21-24, 2019, at Hotel Colonnade Coral Gables in Coral Gables, Florida. This event aims to bring together HR Shared Services (HRSS) professionals and encourage organizations to improve their HRSS teams to grow and thrive across various industries.

If you have not yet registered, you are eligible for a 20% registration fee discount. To register with this preferred pricing, simply reference the code 26HRSS_ScottMadden via phone or

Below are details related to ScottMadden’s participation.


Getting from Good to Great – A Framework for Assessing and Improving Your SSO Effectiveness

Whether your organization is thinking about implementing an HR shared services organization, you are in the early stage of your operations, or you have an established service delivery model primed for growth, it’s important to understand the levers you can adjust to improve your effectiveness. During this workshop, we will cover a framework that can help you determine if your operations are aligned with leading practices, and if not, how to get there. We will discuss both tactical and transformative changes to help you realize your shared services goals.


Courtney Jackson, Partner, ScottMadden

Trish Ferris, Partner, ScottMadden

Jerred Crosby, Partner, ScottMadden

Client Case Study Presentation

Creating a Continuous Improvement Mindset within Shared Services and Beyond

We all feel the downward internal and external pressures to improve services and decrease costs. But, how do you cultivate continuous improvement and constant evolution, especially after being settled into your shared services model? Having hit their five-year shared services anniversary, Sutter Health decided to take a pause to health-check their HR delivery model against leading practices and metrics. What they uncovered were further opportunities to gain efficiency with their processes and improve services. This session will explore Sutter Health’s journey to greater efficiency, including the opportunities they evaluated, quick wins along the way, what they’re currently putting into motion, and longer-term plans.


Patrick McClain, Director, Shared Services HR Process and Integration, Sutter Health

Joshua McVay, Director HR Process Support, Sutter Health

Benchmarking Presentation

How Do You Measure Up?

This session will highlight performance benchmarks from ScottMadden and APQC’s latest HR Shared Services Benchmarking Study related to HR shared services models. Learn key details related to:

  • How you measure up to top performers on key metrics for staffing, efficiency, and customer service
  • Trends with service delivery models, governance, technology, automation, and more

Presenter: Karen Hilton, Partner, ScottMadden, Inc.

For additional information, please visit the event website.