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HR Shared Services and Outsourcing Summit: May 2019

ScottMadden will join industry leaders as a sponsor and presenter at SSON’s HR Shared Services & Outsourcing Summit taking place May 15–17 in Chicago, IL. This event will provide the invaluable know-how needed to make world-class service a differentiator in your HR shared services organization.

Below are details related to ScottMadden’s participation.

Pre-Conference Workshop

Getting from Good to Great — A Framework for Assessing and Improving Your SSO Effectiveness

Whether your company is thinking about implementing an HR shared services organization, you are in the early stage of your operations, or you have an established service delivery model primed for growth, it’s important to understand the levers you can adjust to improve your effectiveness. During this workshop, we will cover a framework that can help you determine if your operations are aligned with leading practices, and if not, how to get there. We will discuss both tactical and transformative changes to help you realize your shared services goals.


Courtney Jackson, Partner, ScottMadden, Inc.

Trish Ferris, Partner, ScottMadden, Inc.

Benchmarking Presentation

Top-Performing HR Shared Services Organizations—What Sets Them Apart?

What are the characteristics of top-performing HR shared services organizations? What are key lessons learned from examining benchmarks? What can you expect as your organization matures? This discussion will share highlights from ScottMadden’s HR Shared Services Benchmarking Study and how they can help you prioritize areas for improvement.


Karen Hilton, Partner, ScottMadden, Inc.

For more information, please visit the event website.