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HR Shared Services & Outsourcing Summit: Fall 2017

Join us at SSON’s HR Shared Services & Outsourcing (HRSSO) Summit and leave with powerful insight that will help you advance your HRSSO knowledge.


If you have not yet registered, you are eligible for a 20% discount off the registration fee. To register with this preferred pricing, simply reference the code SCOTTMADDEN_HRSSO20 during checkout.


Pre-Conference Workshop

How to Understand, Engage, and Satisfy Your Internal Customer

Though cost-savings is sometimes the most obvious value-add of HR shared services, it is hardly ever the key driver behind HR shared services. More often than not it’s improved employee experience. In this workshop, attendees will gain an overview of how HR shared services has the potential to transform how the workforce interacts with HR and take home potent approaches to:

  • Map out and streamline the user experience
  • Maximize the strategic potential of HR SSO
  • Cultivate a culture of customer-centricity within HR shared services
  • Engage customers from day one


Courtney Jackson, Partner, ScottMadden, Inc.

Trish Ferris, Partner, ScottMadden, Inc.

Adithya Mathai, Director, ScottMadden, Inc.

Research Presentation

HR Shared Services Benchmarking – How Do You Compare?

In this session, ScottMadden will present highlights from the fifth cycle of its HR Shared Services Benchmarking Study and discuss key characteristics among top-performing HR shared services organizations in the study.



Scott Manning, Partner and Corporate & Shared Services Practice Leader, ScottMadden, Inc.

Karen Hilton, Partner, ScottMadden, Inc.


HRSS organizations can take part in this complimentary benchmarking study before April 30 by clicking here. All participants will receive a detailed report on 36 metrics and all qualitative questions, which will allow practitioners to compare performance to peer group benchmarks and practices. Check it out!


For more information, please visit the event website.