Introduction Adopting artificial intelligence (AI) in shared services or global business services (GBS) is not about flipping a switch; rather, it’s a deliberate evolution. While the potential benefits are clear, realizing them requires a phased, disciplined approach....
Shared services have traditionally defined success by process efficiency, including faster response times, reduced backlogs, and improved resolutions. However, as AI transforms operations, this model is evolving. Leading organizations are moving from inquiry-driven...
The growth of utility-scale solar + storage is reshaping how asset owners design, operate, and optimize their portfolios. As plants grow larger, operate longer, and incorporate increasingly sophisticated technologies, operations and maintenance (O&M) programs must...
