Our experienced team understands the operational complexities and challenges you face as a retail leader. Service delivery, policies, and programs need to consider employees ranging from seasonal support to senior management. The nature of retail jobs means that employees and managers have limited ability to transact or access online training resources. High turnover often requires constant hiring, and employee relations and labor relations challenges are typical. With employees widely distributed across geographies and sites, there is typically an opportunity to deliver employee relations support centrally. Lower margins equate to lean support staff, limiting savings opportunities when making the case for shared services. All of these challenges and opportunities require developing an adaptable framework to ensure your company’s success.

At ScottMadden, our experience in retail makes us well suited to guide you to an effective delivery model that will bring value to your organization. Our retail clients have saved an average of nearly 25% when moving to a shared services model. Contact us to learn more about how we can help.