Strategic GBS Stand-up for a Global Healthcare Spin-off
ScottMadden frequently assists organizations with global business services (GBS) strategy development and transformation. Contact us to learn how we can help support your various enterprise service delivery and value realization goals.
At a Glance
Supported a global GBS leader in launching a net-new multifunction shared services strategy
Identified and validated a $20-$30 million value capture opportunity through detailed modeling and comparative benchmarking
Enabled strategic stakeholder engagement by producing board-ready materials tailored to CEO and CFO discussions
Enhanced credibility of internal planning by rationalizing third-party vendor estimates and validating through independent analysis
Challenge
A newly formed spin-off from a global healthcare company needed to stand up a global business services (GBS) organization to support its worldwide operations. Tasked by the CEO with developing a multi-year strategy, the newly appointed GBS leader needed to design and scale a global, multifunctional, multilocation service model requiring full separation from the parent company and the creation of a new operating structure. ScottMadden was engaged to help define this strategy, identifying key levers such as technology enablement, labor arbitrage, and service delivery design to establish and evolve the GBS model.
Process
- Assessed legacy materials and transition documentation to identify foundational inputs and current state gaps
- Advised the client in defining critical design levers, including technology, labor arbitrage, and cross-functional integration, to guide the development of the new service model
- Constructed a business case quantifying potential value and comparing internal estimates with third-party projections to establish a credible, actionable range
- Built a detailed, prioritized roadmap to support staged implementation and internal socialization
Result
- Identified a $20–$30 million value opportunity through targeted GBS transformation initiatives over a five-year horizon
- Delivered a tailored strategy and financial model to support the GBS leader in socializing the vision with the CEO and senior leadership
- Equipped the client to engage executives with confidence by aligning strategy, value, and execution priorities
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Let’s Work Together
We don’t solve problems with canned methodologies; we help you solve the right problem in the right way. Our experience ensures that the solution works for you.