Operational Technology Asset Management for a Midsize Utility
ScottMadden regularly helps utilities modernize legacy technologies and systems, including asset management systems, a process which includes vendor selection, system implementation, and process design.
Technology Update
Replaced a legacy, customized system with a streamlined asset management solution tailored to OT needs
Increased Transparency
Integrated asset and work management systems to enhance visibility and operational coordination
User Experience
Improved system usability and transparency, enabling reliable access to critical asset data across the organization
Challenge
A midsize southwestern utility’s operational technology (OT) division had a highly customized and outdated asset management system that was difficult to use and maintain. OT leadership sought a new asset management tool that would achieve necessary functionality while reducing pain points.
Process
- Inventoried current system to understand functionality and pain points
- Identified vendors and facilitated RFP process and system selection
- Conducted design sessions to identify system priorities and simplify the decision-making process
- Facilitated configuration sessions to ensure solution met design requirements
- Integrated asset management system with work management system to provide visibility into the assetrepository
- Facilitated user-acceptance testing cycle and managed defect remediation
- Distributed pre- and post-launch communications to inform audience of changing processes
Result
- Selected, implemented, and launched an asset management system
- Established a system of record for storing, viewing, and reporting asset details and groupings
- Increased system transparency and improved solution usability
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We don’t solve problems with canned methodologies; we help you solve the right problem in the right way. Our experience ensures that the solution works for you.