International Accounting Global Business Services Evaluation and Design
ScottMadden has worked with a number of companies to help establish global business services tailored to their needs. Contact us to learn how we can help support your business transformation efforts.
At a Glance
Work-Activity Analysis
Performed a work-activity analysis and designed and deployed an online workload survey to calculate the costs and work effort across all activities and functions
Conceptual Design
Facilitated a conceptual design that produced a standard model across the globe, consisting of:
- One transactional global center
- Three regional accounting specialist centers
- In-country support to satisfy compliance and legal requirements
Workload Savings
A 25% workload savings was identified through consolidation efforts in Lake Mary, Florida, Bogota, Reading U.K., and Hong Kong
Challenge
ScottMadden was engaged by a large wireless provider, who has operations in North America, EMEA, APAC, and LATAM, to redesign its financial global service delivery model and align it with domestic shared services operations.
Process
- Interviewed more than 50 stakeholders from all regions to establish a baseline measure of existing operations. A workload survey was simultaneously deployed to better understand work-activity volumes and locations across the globe
- Surveyed customers to determine their levels of satisfaction with current services and gather suggestions for improvement
- Performed a work-activity analysis and designed and deployed an online workload survey to calculate the costs and work effort across all activities and functions
- Facilitated a conceptual design that identified services to be run from one location from the globe, from three regions, and from individual countries. The design team consisted of representatives from 18 countries
- Prepared a business case as well as an implementation plan that synchronized with the U.S. consolidation
Result
- The design study suggested a standard model across the globe consisting of a transactional global center, three regional accounting specialist centers, and in-country support to satisfy compliance and legal requirements
- The implementation plan was coordinated with the U.S. consolidation strategy to allow the international implementation to begin without waiting for the completion of the U.S. implementation
- A 25% workload savings was identified through consolidation efforts in Lake Mary, Florida, Bogota, Reading U.K., and Hong Kong
- Satisfaction results were used as a foundation to create the change management strategy and implementation
Related Insights
Global Business Services Hub Development
Case Study
ScottMadden was engaged by a global printing company to develop a design and business case, recommend a location, and secure economic benefits for its LATAM global business service…
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