Enhancing Strategic Asset Management for a Caribbean Airport
ScottMadden frequently assists organizations with strategic assessments. We combine expertise in strategy development and implementation with proven methodologies to help our clients succeed. Contact us to learn how we can help support your various strategic assessment and planning goals.
Enterprise-Level Strategic Assessment
Completed a 10-week strategic assessment aligning asset management with airport operations, regulatory guidelines, safety, customer experience, innovation, and enterprise-wide priorities
Tailored Road Map and Governance
Designed a four-year road map to prioritize maintenance and align performance with enterprise and regulatory goals, beginning with establishing a governance model
Strategy Aligned to Vision
Built an asset strategy that integrated stakeholder input, linking maintenance planning to the airport’s long-term vision and infrastructure objectives
Challenge
A Caribbean airport, serving more than one million passengers annually, faced mounting challenges in maintaining reliable asset performance and a consistent customer experience amidst a $200+ million capital improvement program and a post-COVID surge in travel demand. These challenges were amplified by the unique regulatory environment governing airports, supply chain challenges related to island operations, and the absence of a robust asset management strategy. ScottMadden was engaged to conduct a strategic assessment that would not only diagnose current operational gaps but also align maintenance and asset management with enterprise-level objectives across safety, customer experience, and innovation.
Process
- Conducted a 10-week strategic assessment across four lifecycle phases (strategic alignment, planning and preparation, fulfillment and execution, and closeout and improvement)
- Evaluated maturity across people, process, and technology dimensions
- Interviewed stakeholders airport-wide to ensure alignment of priorities and enterprise strategy
- Developed a maintenance and asset management strategy framework aligned to the airport’s broader vision, integrating infrastructure planning with enterprise-level objectives
Result
- Developed a strategic road map and governance model that guided a four-year implementation effort, incorporating key performance indicators to align maintenance and asset management with enterprise goals and island supply chain challenges
- Established governance for asset criticality and work order prioritization tailored to airport infrastructure and used to standardize thousands of maintenance actions
- Improved regulatory readiness by aligning airside asset strategies with aviation authority certification requirements, ensuring compliance and operational continuity
- Enabled rapid execution of high-impact improvements, including criticality designations, work prioritization, preventative maintenance plans, and commercialization processes for new capital assets
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