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Elevate Your ServiceNow Implementation with ScottMadden


Unlock the Power of ServiceNow with Our Expert Guidance

ScottMadden is a trusted partner in advising on implementation and optimization of ServiceNow solutions for transforming organizations. With combined experience of more than two decades, we bring unparalleled expertise to every project, ensuring seamless integration and maximum value for our clients. 



Why Choose ScottMadden?

  • Proven Expertise: With a track record of successful implementations across various products — including HRSD, ITSM, and more — we have the knowledge and skills to advise on best practices to fully leverage the suite of technology capabilities. 
  • Tailored Solutions: We understand that every organization is unique. That’s why we take a personalized approach to each project, crafting solutions that align with your specific needs and goals. 
  • Comprehensive Support: From program management to user experience design, our comprehensive suite of services covers every aspect of the implementation process, ensuring a smooth and successful transition. 

Program Development

Expert oversight and guidance to keep your project on track and deliver results on time and within budget.

User Experience

Intuitive and user-friendly design to enhance adoption and drive engagement.

Functional Guidance

Business operating model and outcomes alignment, process redesign.

Change Management

Support to drive cultural change and successful adoption of new processes and technologies.

ScottMadden brings shared services and functional experience to ensure good checks and balances between the business and technical setup. We often help select the right SI, challenge the SI with customized test scripts, and ensure User Experience (UX) is integrated into configuration. Using the strategic planning and program management work we’ve performed, we coordinate SI vendor efforts from project launch to go-live and beyond, anticipating roadblocks and opportunities along the way.  

Program Preparation and Kickoff

Define the governance structure by which the project will be managed. Create and execute the functional plans to establish key milestones.

Process Optimization

Technology should enable and empower the work and workers. In order to have an effective ServiceNow implementation, you should examine your underlying processes by which work is performed. Increase efficiency, reduce redundancy, and enhance the experience.

ServiceNow Implementation

Ensuring organizational readiness by providing sufficient training and change management. Managing the cut-over and go-live of your transformation.


Learn and grow from your technology implementation. Leverage real data and insights to correct assumptions and improve overall experience for customers and the business.

Let’s Work Together

We don’t solve problems with canned methodologies. We help you solve the right problem in the right way. Our experience ensures that the solution works for you.

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