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Facing Disruption Like We Have Never Experienced It Before

September 23, 2021

We’ve talked for decades about disruption in the electric and gas industries. We’ve faced “unprecedented challenges,” existential threats, fundamental policy changes, exponential technology growth, extreme weather events, and a changing mix of customer preferences and usage patterns. The vertically integrated electric utility framework of the 1970s has been restructured, fragmented, and recast along asset class boundaries (generation, transmission, etc.), each with different business models, operating frameworks, ownership types, and regulatory oversight. Disruptive threats experienced over the past 50 years have become mainstream and are part of our ongoing dialogue. Is today any different? Given the nature and speed by which major disruptors, such as the clean energy transition, are impacting our industry, it might be.


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Using AIDC Technologies to Advance Your Materials Management Practices

September 13, 2021

INTRODUCTION

Barcodes and other automatic identification and data capture (AIDC) technologies are ubiquitous in everyday life. They are found everywhere from grocery stores to passports because they are mature, proven, and less expensive than they once were. Essentially, if you have not found a way to utilize them in your materials management function, you are missing out on worthwhile benefits and stuck in a paper-intensive manual world. AIDC technologies have been used in some capacity since the 1950s, yet today there are still opportunities for adoption. As the internet of things (IoT) and advanced connectivity technologies (e.g., 5G, low Earth orbit satellites) are adopted, AIDC becomes more important than ever to compete with the best-in-class companies and align with materials management leading practices.


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Nuclear Power and Cryptocurrency Mining

September 10, 2021

A Clean Energy Partnership

In February 2020, with bitcoin at $9,275, the business case for mining with nuclear power was a compelling value proposition. Now, at $47,300, that same proposition is much more compelling. When this value proposition is coupled with the mandate for non-carbon-emitting energy use in cryptocurrency mining, nuclear power is a strong partner.


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Manage through Industry Disruption with a Proven Utility Business Planning Approach

August 16, 2021

Leading through Turmoil

Faced with macro challenges that threaten the traditional utility business model—stagnant demand, emergence of distributed resources, decarbonization, unpredictable energy markets, increased regulatory pressures, and lingering impacts of COVID-19—utility leaders are under pressure to simultaneously reduce cost and improve performance.


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Key Considerations for Implementing Live Chat in Your Service Center

August 3, 2021

Are you considering transforming your service delivery model but are unsure about what capabilities and tools to include at launch? Have you been considering advancing your existing shared services center or contact center to the next level by implementing chat capabilities? You’re not alone.


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Build Your Own Texas: Episode 1

July 27, 2021

Carbon Reduction Begins with Carbon Accounting

July 20, 2021

As investors and consumers alike increase their focus on sustainability, establishing carbon reduction or net-zero goals has become table stakes among industry leaders. According to a recent report from Data-Driven EnviroLab and the NewClimate Institute, the number of businesses that established net-zero goals increased threefold from 500 at the end of 2019 to more than 1,500 during the first nine months of 2020. Many of these net-zero pledges target full decarbonization by 2050, a date quickly becoming the benchmark for company climate pledges.


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Combating Turnover Using People Analytics

June 29, 2021

Using HR Data to Identify and Retain Critical Talent

An Introduction to a Common Problem

Companies in competitive markets face a multitude of challenges related to their critical talent. Chief among these challenges is high turnover rates for in-demand and skilled employees. If left unaddressed, this kind of employee turnover can lead to deteriorating service quality, a disengaged workforce, and poor financial performance.


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Outcome-based Security Metrics: An Approach to Improving and Managing Security Performance

June 14, 2021

Security leaders often struggle to communicate how well they are performing. Similarly, to justify new investments, budget increases, or ongoing costs, security teams find it difficult to articulate the value of security investments. It is not enough to claim we prevented something bad from happening.


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Four Keys to Leveraging Data to Support Diversity & Inclusion

June 8, 2021

Over the past few years, diversity and inclusion (D&I) initiatives have moved from basic compliance reporting to business-critical strategies that unlock workforce potential and deepen the connection with customers. Keep in mind that D&I encompasses a wide range of employee characteristics, including age, race, gender, sexual orientation, sense of belonging, fit with company culture, experience, capabilities, and more. While we have moved beyond simply tracking a handful of basic demographic measures, people data continues to serve as a critical element for any D&I program. After all, it is hard to know where to go with your D&I program if it isn’t clear where you are today as an organization or where you’ve been.


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Six Keys for Utilities to Successfully Scale Energy Efficiency Programs

May 27, 2021

Energy efficiency (EE) programs, which have been a staple of utility services for many years, are receiving renewed focus. Specifically, EE not only provides savings to customers, but it is increasingly seen as a necessary tool to achieve ambitious carbon-reduction goals. In these cases, utilities are facing a significant ramp-up in both EE targets and budgets, prompting them to ask how to approach increasing the scale and scope of programs.


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Top Considerations for Leaders When Electrifying Utility Fleets

May 24, 2021

Introduction

With the transportation sector accounting for the largest portion of greenhouse gas (GHG) emissions in the United States,[1] meeting state, local, and corporate GHG emissions targets will require businesses operating fleets to proactively adopt electric vehicles (EV). With this in mind, companies are beginning to pursue electrification, including halting procurement of internal combustion engine (ICE) vehicles and planning for the considerable charging infrastructure, business model impacts, and personnel changes required to operate an electric fleet.


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