AI is creating a new category of workforce capacity: digital labor. HR leaders are being challenged to move beyond how to use AI within HR and are increasingly focused on helping the business design, deploy, and optimize a workforce of both people and AI. That shift...
The utility industry is “taking care of business” as it works to bridge this critical “speed-to-power” challenge. To meet this growing demand while ensuring reliability, companies are managing massive capital spending, supply chain constraints, and rate...
Trust is essential to shared services success in higher education – and concerns about trust are often rooted in something more specific: control. Moving work into shared services changes perceptions of ownership, influence, and decision-making, even when service...
*Also published in Higher Ed Dive The traditional college-age population is shrinking. Financial pressures are mounting. Policymakers are scrutinizing the return on investment of a degree. Artificial intelligence is changing how work gets done and what students and...
