Five Considerations for Healthcare HR Leaders

The COVID-19 pandemic has forced healthcare human resources (HR) teams to flex policies, processes, programs, and resources to adapt to operational changes. For example, healthcare HR organizations have experienced increases in call volumes related to furlough, benefit, and leave questions; increased data changes to process organizational shifts; and communications to accommodate new workplace rules. Healthcare HR organizations with strong operating models adapted better and quicker to manage these shifts and mitigate associated risks. Foundational operating model elements that enabled these HR organizations to excel during this time of disruption include an optimized service delivery model, standardized policies, processes, and programs, metrics, workforce planning, and workforce management.

ScottMadden polled attendees at the Shared Services and Outsourcing Network’s (SSON) SSOW Live Conference 2020 on the topic of virtual work. We have heard many success stories from our clients and other practitioners about how their shared services organizations (SSOs) were able to quickly transition to a virtual model when the global pandemic hit. In many cases, the nimbleness and efficiency of the organizations have allowed them to play crucial roles in supporting their business during these challenging times. Conversely, some who were not well prepared have struggled. The data from our poll highlight these successes and challenges and show how the pandemic will likely have a lasting effect on shared services models.

Q&A with Brad DeMent and Trey Robinson

In this follow-up to our workshop presented at the Shared Services and Outsourcing Network’s digital Shared Services for Finance and Accounting conference, experts Brad DeMent and Trey Robinson go deeper with insights, tips, and recommendations on how to lean into the finance delivery model during COVID-19 and beyond.

Until the COVID-19 pandemic, Brazil’s economy had been steadily gaining momentum since the downturn experienced in 2015 and 2016. While Gross Domestic Product growth can no longer be expected to materialize in 2020, this growth is delayed—not cancelled. Economists currently forecast growth rates as high as 3.6% in 2021. Will your business be prepared for this return to growth?

How HR Shared Services Can Help You Handle the Next Crisis

The Impact of a Pandemic

While the experts are learning more and more each day, no one can say with certainty when the COVID-19 pandemic will end. What is likely, however, is there will be lasting impact on the way businesses operate. What is an absolute certainty is that even with COVID-19 in the rear-view mirror, your service center should be an integral part of how your company efficiently and effectively supports your business during a crisis, be it pandemic, natural disaster, or normal business headwinds.