Why the Service Delivery Model Must Change Now AI is changing how service demand flows across the enterprise, where humans are most useful in the process, and what capabilities the operating model must support. Organizations that continue to layer AI onto legacy...
Introduction Adopting artificial intelligence (AI) in shared services or global business services (GBS) is not about flipping a switch; rather, it’s a deliberate evolution. While the potential benefits are clear, realizing them requires a phased, disciplined approach....
Shared services have traditionally defined success by process efficiency, including faster response times, reduced backlogs, and improved resolutions. However, as AI transforms operations, this model is evolving. Leading organizations are moving from inquiry-driven...
The growth of utility-scale solar + storage is reshaping how asset owners design, operate, and optimize their portfolios. As plants grow larger, operate longer, and incorporate increasingly sophisticated technologies, operations and maintenance (O&M) programs must...
Introduction Shared services are entering a new era defined by intelligence, speed, and adaptability. For years, automation and process standardization have driven efficiency. Now, artificial intelligence (AI) is reshaping what efficiency means—enabling service...
