Dec 19, 2023
Using HR Data to Identify and Retain Critical Talent An Introduction to a Common Problem Companies in competitive markets face a multitude of challenges related to their critical talent. Chief among these challenges is high turnover rates for in-demand and skilled...
Dec 19, 2023
OVERVIEW A second wave of coal plant closures is projected across the United States in the next five to ten years. The first wave began in the early 2000s and was driven solely by economic considerations. The coming second wave will be driven by similar economic...
Dec 19, 2023
Momentum toward a clean energy future continues. When we consider the various commitments to clean energy being made by both utilities and other corporations, efforts to electrify transportation, and the significant strides in development of clean technologies, the...
Dec 19, 2023
ScottMadden recently sponsored and presented at SSON’s Shared Services for Finance & Accounting event. This event offered a unique platform for attendees to gain the proper knowledge to evaluate the impact of intelligent automation, grow their shared services...
Dec 19, 2023
In recent years, individuals visiting customer service websites have been provided the option to engage in an online chat session, via an instant messaging service, with a contact center associate. Customers are also able to contact customer support without having to...
