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Shared Services & Outsourcing Week Latin America 2018

ScottMadden will join industry leaders as a sponsor and presenter at SSON’s Shared Services & Outsourcing Week Latin America event taking place August 20–August 22 at the Ritz-Carlton Coconut Grove in Miami, FL. This event offers a unique platform for attendees to learn the latest on operational excellence, talent management, global business services (GBS), robotic process automation (RPA), intelligent automation (IA). Brad DeMent, partner at ScottMadden, will serve conference chair.

If you have not yet registered, you are eligible for a 20% discount off the registration fee. To register with this preferred pricing, simply reference the code LATAM_SCOTTMADDEN. It can be used via the event website, email (, or by phone (1-800-882-8684).

Below are details related to ScottMadden’s participation.

Pre-Conference Workshop

Guiding Principles to Create the Next Generation Shared Services Organization

Without a comprehensive approach to driving change, even the most untouchable business transformation strategy will fall flat. In the comprehensive workshop, you’re invited to take a deep-dive into the most pervasive change management challenges business services leaders face when it comes to shared services/outsourcing and how you can best overcome them. Attend and take home proven approaches to:

  • Engage customers from day one. Build a comprehensive strategy for communicating changes with customers as well as develop a compelling brand for your SSO to drive awareness and user adoption
  • Build an evidence-driven case for change. Learn how to “speak the language of the business” to ensure leadership and stakeholders understand your rational for change and position your organization as a key enabler of business growth


Brad DeMent, Partner, ScottMadden, Inc.

Eduardo Prada, Director, Eduardo Prada Consulting

For additional information, please visit the event website.