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Shared Services & Outsourcing Week Autumn

ScottMadden will soon join industry leaders as a sponsor and presenter at the SSON Shared Services & Outsourcing Week Autumn event being held September 25–28 in Berkeley, CA. Brad DeMent, partner at ScottMadden, will serve as conference chair. Read more about our roles at the event below.

Workshop Presentation

“Shared Services Boot Camp: The Fundamentals of Envisioning, Erecting & Executing a Shared Service Center”

This presentation will review:

  • Strategic considerations for designing shared services
  • The most important activities required for successful implementation
  • Common implementation mistakes and how to avoid them


Brad DeMent, Partner, ScottMadden, Inc.

Trey Robinson, Partner, ScottMadden, Inc.

Client Presentation

“Launching Multi-Function Shared Services in a Mid-Sized Organization… and Innovating Toward the Future”

Traditionally, shared services was implemented by large companies as a means to gain efficiencies, save costs, and improve customer service.  Today, more and more mid-sized companies are designing and implementing shared services as a way to remain nimble, generate scale, and deliver a customer experience not previously possible.  Mosaic Life Care, a Malcolm Baldrige award-winning health care provider, has recently launched its initial shared services model and has big plans for the future.  During this session, you will learn about:

  • The path to implementing a multi-function shared services model in a mid-sized organization
  • Insights and lessons learned that may be more prevalent in mid-sized organizations
  • Innovation strategies planned for the future including robotics process automation, expansion to new functions, and potential commercialization of services


Mr. Christopher Bennett, Administrator, Shared Services, Mosaic Life Care

Trey Robinson, Partner, ScottMadden, Inc.

For more information, please visit the event web site.