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The North American Shared Services Leaders’ Summit 2016

October 11, 2016

ScottMadden, Inc., is proud to join shared services leaders as a sponsor for Shared Services Link’s Annual North American Shared Services Leader Summit. This event is dedicated to uniting shared services leaders so that they can discuss what’s on the horizon and how best to take advantage of what’s coming next.

Read below to learn about ScottMadden’s involvement in the conference.

Presentation and Stream Session Chair

 Globalization Track

 What Is The “Best” Model for Delivering Global Business Services?

Global shared services models continue to evolve as companies take different approaches to delivering service to a global customer base. What are the different types of global models and which one is best for you? During this session, you will learn the results of a recent ScottMadden survey on industry trends and the impacts of today’s GBS approaches. You will also learn how one organization assessed the pros and cons of different global models before determining the model best suited to its culture and the 180+ countries in which it operates.

Trey Robinson, Partner, ScottMadden


 Learning Lab A: Advancing Your GBS with Next Generation Concepts

The world of shared services is advancing at a dizzying pace as organizations expand to new countries, new processes, and new business units. In order to avoid complacency and add value as the shared services model matures, leading companies are evaluating and implementing next generation concepts. Join the seasoned consultants at ScottMadden who have helped companies design, implement, and improve global shared services models. During this interactive session, you’ll learn how to:

  • Develop global scale across diverse regions and countries
  • Align end-to-end processes with decision-making
  • Reignite a customer service focus
  • Identify new and advanced skills to expand and harvest shared services talent
  • Innovate with robotics process automation, social media, and predictive analytics

Brad DeMent, Partner, ScottMadden
Honorio Padron, Partner, ScottMadden
Trey Robinson, Partner, ScottMadden

Join us to gain insights and lay the groundwork for shared services success. For more information or to register for this event, please visit the conference website.

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Sussex Economic Advisors is now part of ScottMadden. We invite you to learn more about our expanded firm. Please use the Contact Us form to request additional information.