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Digital Event: Intelligent Automation Week 2020

ScottMadden will join industry leaders as a sponsor and presenter at SSON’s Intelligent Automation (IA) Week digital event taking place August 10–14, 2020. This event offers a unique platform for attendees to learn the latest on robotic process automation (RPA), artificial intelligence (AI), advanced cloud based software, and more.

Below are details related to ScottMadden’s participation.


Automation as an Enabler to Next Generation Service Delivery

Without a comprehensive approach to driving change, even the most untouchable business transformation strategy will fall flat. As many organizations evolve, it is extremely important to remain focused on expanding your scope, innovating your capabilities, and inspiring your teams. Those who don’t, will stagnate. However, those who do will remain strategic organizational assets. This workshop is perfect for organizations wanting to go beyond the basics with ideas that do not discard the necessities of their core responsibility for an effective and efficient services delivery model.


  • Leveraging advanced industry tools, such as robotics process automation and automation governance models to achieve results
  • Uncovering pervasive change management challenges business services leaders face when it comes to service delivery automation
  • Addressing employee engagement, continuous improvement, new service offerings, and expanding the scope of operations

Discussion: What’s next for maturing service delivery models? How do you add value within a manageable framework?

Takeaways: Walk away with non-traditional, next generation concepts and strategies, and proven approaches to engage customers from day one and build an evidence-driven case for change.


Brad DeMent, Partner, ScottMadden, Inc.

Trey Robinson, Partner, ScottMadden, Inc.

For additional information, please visit the event website.