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Security Awareness Program Design and Implementation

Utility Peer Group Discovery

  • Polled and interviewed utility peer groups to assess information security awareness and habits of utilities in similar industry niche

Established Standards

  • Evaluated existing processes and developed recommendations based on business requirements and industry best practices

Staff Education

  • Conducted workshops and developed awareness training program requirements to communicate workplace standards

Challenge

A large U.S. energy company struggled to ensure their employee population was aware of their security risks. The security organization needed a way to reach out to all of the employees in a meaningful way to break through the noise and begin to establish a culture of security awareness.

Process

  • Interviewed key stakeholders to understand their current efforts around security awareness
  • Polled and interviewed peer group of utilities to provide insight into security awareness best practices
  • Evaluated client’s current security awareness program against an established best practice
  • Developed awareness training program requirements and workshopped them to understand priorities
  • Conducted workshops with key stakeholders to develop and prioritize solutions and implementation plans
  • Evaluated vendors against requirements and best practices to determine best fit
  • Established programmatic themes and multichannel approach to security awareness to facilitate culture of security

Result

  • An enhanced security culture within the organization
  • Creation of a new security awareness program with multichannel marketing throughout the enterprise
  • A security roadmap addressing identified gaps and improving information security awareness

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