NXT GEN® Training for High-Risk Tool Usage
ScottMadden frequently helps organizations develop curated NEXT GEN® Training programs for their safety needs. Contact us to learn how we can help support your many digital solutions.
At a Glance
Engaged SMEs
Engaged more than 100 utility SMEs in the development of the training
Developed Modules
Developed 25+ computer-based training modules focused on situational risk, hazard mitigation, and avoidance
Trained Employees
Trained more than 1,200 first-line supervisors and technicians
Challenge
In 2019, a fall-from-elevation event at a large electric utility prompted enterprise corrective actions on tool safety. The root cause identified three significant contributors which included inadequate training, inability for supervisors to verify safe work practices using specific tools, and individuals’ inabilities to assess risk and mitigate risks. Additionally, there was no clear procedural guidance in place on how to use high-risk tools in the field.
Process
- Assessed the operational risk of more than 100 tools across three operating units based on inherent tool risk, frequency of use, and situational risk
- Identified more than 55 potential high-risk tools that have significant safety risk
- Developed high-risk tool program, including procedures
- Developed NXT GEN® Training modules which leverage first-person view along with interactive procedural guidance and content regarding what to do vs. what not to do
- Engaged more than 100 utility SMEs in the development of the training
- Integrated NXT GEN® Training into existing learning management system
- Trained supervisors on how to validate their workforce is safe to work with the select tools through performance verifications
- Introduced confidently held misinformation theory into learning curriculum
Result
- Established a common enterprise program for high-risk tools which improved peer sharing of leading practices and led to tool replacements for equipment with improper safety features
- Developed 25+ computer-based training modules focused on situational risk, hazard mitigation, and avoidance. Trained more than 1,200 first-line supervisors and technicians
- Developed a mobile worker platform with more than 20 just-in-time training modules
- Built a reference library of NXT GEN® Training video and simulation content for on-demand use
- Developed or updated multiple operating procedures for more than 35 high-risk tools
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Case Study
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