Introduction

The Challenge

How We Helped

ScottMadden assisted station leadership in communicating expectations through formal one-on-one meetings. ScottMadden then trained the operations and maintenance first-line managers and supervisors on how to navigate the tool, locate the necessary data, populate the appropriate fields, write appropriate corrective actions/remediation strategies, and conduct effective presentations to the intended audience.

Finally, ScottMadden assisted the operations, maintenance, and station leadership teams in practice sessions to ensure the program was executed as desired. Lessons learned from these sessions were incorporated into the program to ensure continuous improvement. Additionally, as displayed in Figure 2, the leadership teams developed a forum to provide coaching. This structure enhanced accountability.

Figure 2: Operational Performance Review Program

insightimage_performancereview

Results

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Contributing Authors

Welcome to ScottMadden!

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