Shared Services & Outsourcing Week California

September 24, 2018

ScottMadden will join industry leaders as a sponsor and presenter at SSON’s Shared Services & Outsourcing Week California event taking place September 24–September 27 at the Dolce Hayes Mansion in San Jose, CA. This event offers a unique platform for attendees to learn the latest on multi-function shared services, global business services (GBS) and intelligent automation (IA). Brad DeMent, partner at ScottMadden, will serve as conference chair.

If you have not yet registered, you are eligible for a 20% discount off the registration fee. To register with this preferred pricing, simply reference the code SSOWC18_SCOTTMADDEN. It can be used via the event website, email (, or by phone (1-800-882-8684).

Below are details related to ScottMadden’s participation.

Pre-Conference Workshop

Advancing Your Shared Services Operations: Taking It to the Next Level

Without a comprehensive approach to driving change, even the most untouchable business transformation strategy will fall flat. In the comprehensive workshop,
you’re invited to take a deep-dive into the most pervasive change management challenges business services leaders face when it comes to shared services/
outsourcing and how you can best overcome them. Attend and take home proven approaches to:

  • Engage customers from day one. Build a comprehensive strategy for communicating changes with customers as well as develop a compelling brand for your SSO to drive awareness and user adoption
  • Build an evidence-driven case for change. Learn how to “speak the language of the business” to ensure leadership and stakeholders understand your rational for
    change and position your organization as a key enabler of business growth


Trish Ferris, Partner, ScottMadden, Inc.

Trey Robinson, Partner, ScottMadden, Inc.

Client Case Study

Transforming Human Resources for the Future: Our Journey Towards a Leading Practice Service Delivery Model

Established in 1902, Cedars-Sinai is widely known for its national leadership in transforming healthcare for the benefit of patients everywhere. It’s mission focuses on quality, research, education and training, and improving the health of its community. To support a world class organization you need world class human resources. The human resources team at Cedars-Sinai recognized the need to change and invest to become world class.  This session will speak about the vision, steps they have taken to transform, and their successes and challenges.

  • Assessing to identify our opportunities
  • Understanding the work, the people, and the customers
  • Developing a vision for human resources
  • Designing the service delivery model
  • Defining the parameters of the model
  • Implementing amidst change and uncertainty
  • Launching to an organization built on world class care


Derek Reisinger, Executive Director, Human Resources Service Center / Operations, Cedars-Sinai

For additional information, please visit the event website.

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