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HR Shared Services & Outsourcing Summit: May 2018

ScottMadden will join industry leaders as a presenter at SSON’s HR Shared Services & Outsourcing Summit taking place May 21–23 at The Drake – A Hilton Hotel in Chicago, IL. This event will provide the invaluable know-how needed to make world-class service a differentiator in your HR shared services organization.

If you have not yet registered, you are eligible for a 20% discount off the registration fee. To register with this preferred pricing, simply reference the code 23HRSS_SCOTTMADDEN. It can be used via the event website, email (, or by phone (1-800-882-8684).

Below are details related to ScottMadden’s participation.

Pre-Conference Workshop

Getting from Good to Great – A Framework for Assessing and Improving Your SSO Effectiveness

Whether your organization is thinking about implementing an HR shared services organization, you are in the early stage of your operations, or you have an established service delivery model primed for growth, it’s important to understand the levers you can adjust to improve your effectiveness. During this workshop, we will cover a framework that can help you determine if your operations are aligned with leading practices, and if not, how to get there. We will discuss both tactical and transformative changes to help you realize your shared services goals.


Courtney Jackson, Partner, ScottMadden, Inc.

Trish Ferris, Partner, ScottMadden, Inc.

Client Case Study Session

From Design to Post-Implementation Stabilization: The HR Shared Services Do’s and Don’ts

In 2016, HCA Healthcare transformed its HR service delivery to expand the ways it provides service to its leaders and employees. The oneHR model has proven to decrease costs, increase efficiencies, and improve customer service. How did it manage constraints and unify its HR team? What were the key lessons learned for pre- and post-implementation? How does it plan to further boost this initiative? Join this session and walk away with key considerations for your implementation efforts.


Benjamin Foster, Regional Vice President, HCA Human Resources Group, HCA Gulf Coast Division

Benchmarking Presentation


Top Performing HR Shared Services Organizations—What Sets Them Apart?

What are the characteristics of top performing HR shared services organizations? What are key lessons learned from examining benchmarks? What can you expect as your organization matures? This discussion will share highlights from ScottMadden’s HR Shared Services Benchmarking Study and how they can help you prioritize areas for improvement.



Karen Hilton, Partner, ScottMadden, Inc.

Scott Manning, Partner, ScottMadden, Inc.


For more information, please visit the event website.