HR Shared Services & Outsourcing Summit: May 2018

May 21, 2018

ScottMadden will join industry leaders as a presenter at SSON’s HR Shared Services & Outsourcing Summit taking place May 21–23 at The Drake – A Hilton Hotel in Chicago, IL. This event will provide the invaluable know-how needed to make world-class service a differentiator in your HR shared services organization.

If you have not yet registered, you are eligible for a 20% discount off the registration fee. To register with this preferred pricing, simply reference the code 23HRSS_SCOTTMADDEN. It can be used via the event website, email (, or by phone (1-800-882-8684).

Below are details related to ScottMadden’s participation.

Pre-Conference Workshop

How to Understand, Engage, and Satisfy Your Internal Customer

Whether your organization is thinking about implementing a HR shared services organization or if you have an established service delivery model primed for growth, the interests and engagement of your internal customers are critical to your success. Internal customers (also known as your employees and managers) can influence how quickly your HR service delivery model becomes an efficient, integral, and responsive organization, and these stakeholders can promote growth as the model matures and continues to deliver value. During this workshop, we will talk about the various stakeholder groups and their interests, methods of engagement and feedback, customer satisfaction measurement, and use of metrics to provide insight into the customer experience.


Courtney Jackson, Partner, ScottMadden, Inc.

Trish Ferris, Partner, ScottMadden, Inc.


Benchmarking Presentation


Top Performing HR Shared Services Organizations—What Sets Them Apart?

What are the characteristics of top performing HR shared services organizations? What are key lessons learned from examining benchmarks? What can you expect as your organization matures? This discussion will share highlights from ScottMadden’s HR Shared Services Benchmarking Study and how they can help you prioritize areas for improvement.


Karen Hilton, Partner, ScottMadden, Inc.

For more information, please visit the event website.

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Sussex Economic Advisors is now part of ScottMadden. We invite you to learn more about our expanded firm. Please use the Contact Us form to request additional information.