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Healthcare organizations are facing ever-evolving complexities and constraints that continue to challenge both business and clinical operations. As a healthcare leader, it’s your responsibility to navigate these pressures to support the delivery of high-quality, timely healthcare service. With the help of ScottMadden, you can reimagine the possibilities and achieve more with less, allowing you to focus your energy where it belongs—supporting patient care.

We can help you build and execute a results-oriented improvement roadmap, including the use of shared services operating models, market-leading technologies, data and analytics, process automation, and more.

ScottMadden’s Capabilities to Drive Operational Improvements

  • Integrated Administration Services: Leading healthcare organizations leverage shared services infrastructures, best practices, and tools across traditional boundaries such as service lines, academic affiliations, and hospitals.
  • Effective and Efficient Operations: More effective and efficient support functions (e.g., HR, finance, IT, supply chain) can drive organizational growth, minimize waste (e.g., time, effort, cost), and foster a patient and customer-first culture.
  • Consumer-Grade User Experience: Support functions are being asked to deliver services in new ways. Consumer-grade user experiences give patient-facing employees access to the information they need when and how they need it so they can focus on delivering high-quality care.
  • Engaged Workforce: Studies have shown a clear correlation between engagement and care quality, productivity, and revenue. An understanding and focus on solving engagement challenges can be critical to both operational and clinical success.

To learn more about how to drive efficiencies in your business and clinical administration services, contact us. One of our healthcare experts will share what is working well at leading healthcare organizations and can discuss approaches to tackle your biggest challenges.

Who We Serve


Corporate & Shared Services

Welcome to ScottMadden!

Sussex Economic Advisors is now part of ScottMadden. We invite you to learn more about our expanded firm. Please use the Contact Us form to request additional information.