Shared Services Outsourcing Week Fall 2023
ScottMadden will join industry leaders as a sponsor and presenter at SSON’s Annual North American Shared Services and Outsourcing Week being held September 11-14 in Las Vegas, NV. The event will include valuable workshops from the ScottMadden team and provide powerful insight that will help you navigate your shared services journey.
Below are details related to ScottMadden’s workshop.
Workshop A: Implementing Shared Services and Advancing with Next-Generation Concepts
Critical to the success of a shared services operation is a clear strategy, a detailed business case, a thoughtful implementation approach, and a focus on change management. Once established, you must ensure your shared services continue to add value to the organization in the face of intelligent automation, new service disruptions, and changes in the environment. Attend this workshop to dive into the must-haves for shared services success. We will discuss common pitfalls in implementation and beyond, focusing on how to maximize value during times of economic uncertainty. We will review next-generation concepts and share strategies to implement your shared services operations and to continue taking it to the next level.
Presenters:
John Francis, Partner, ScottMadden
Trey Robinson, Partner, ScottMadden
Hayden Szubski, Director, ScottMadden
Shared Services 101: Leading Your Organization Through the Shared Services Journey and Avoiding Pitfalls
Critical to the success of a new or growing shared services operation is a clear strategy, an understanding of where activities should be placed in the model, a detailed business case, a phased implementation approach, and a focus on change management. This workshop will dive into the must-haves for shared services success in higher education, how to maximize value during times of economic uncertainty and reduced funding, and explore the most common implementation pitfalls to keep you ahead of the curve. During this session, you will learn:
- Shared services strategic drivers that will attract budget/funding from leadership
- Critical activities for design, implementation, and stabilization to ensure adoption in higher education
- Methods to ensure your business partners possess the right skills and competencies to enable the model
- Next generation design concepts, key technologies, and intelligent automation to enhance service
- Common design and implementation pitfalls and mitigations
- Practical change management techniques and how to create a culture of collaboration
Presenters:
Laura Campbell, Partner, ScottMadden
Kim Davenport, Partner, ScottMadden
Courtney Jackson, Partner, ScottMadden