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Shared Services for Higher Education

ScottMadden will join industry leaders as a sponsor and presenter at SSON’s Shared Services in Higher Education (SSHE) event being held April 24–26 at the Omni Dallas Hotel at Park West in Dallas, TX. The event will include a learning lab and case study from the ScottMadden team, providing practical insight to help leaders meet current and future shared services program goals. Learn more about our roles below.


Pre-Conference Workshop (Learning Lab 1)

Keys to Integrating Change Management for a Winning Shared Services Approach  

In this learning lab, we will walk through leading practice service delivery models in higher education, touch on techniques for building a business case, and discuss how to leverage change management tactics to overcome organizational constraints. Throughout the discussion, we will focus on how to utilize a clear-cut and agile change management process to ensure overall success of your SSO.

We will explore a case study that applies these concepts, including the importance of establishing a baseline for operational effectiveness and customer satisfaction. Attendees will learn the key success factors to apply a similar method to achieve significant change.

This Learning Lab will cover such topics as:

  • How to weave change management elements into all aspects of your implementation
  • How to socialize your goals with key stakeholders and customers to produce effective outcomes
  • Effective communications and training to engage and excite your diverse workforce
  • And much more!


  • Courtney Jackson, Partner, ScottMadden, Inc.
  • Laura Campbell, Director, ScottMadden, Inc.

Main Conference Client Case Study

ConnectionPoint – Connecting Processes, Technologies, Facilities, and Customers in a Progressive Service Network

The University of Saskatchewan developed a progressive solution for delivering multi-function shared services in a traditional higher education environment.  In this session, you will learn how the university designed and launched ConnectionPoint, a network-based service model that combines the best-of-both worlds.

When faced with space constraints coupled with customer desires to be geographically close to service provider(s), the university created a unique service delivery model that leverages a combination of small, campus-based “storefronts” with a larger, traditional transactional service center. This case study will include topics, such as:

  • Unique model for providing HR, Finance, and Research services across campus, including deployment of local strategic business advisors
  • Fresh approach to age-old space constraints
  • Configuring leading practice suite of technologies within existing application footprint
  • Utilizing a balanced staffing approach while maintaining commitment to university human capital


  • Wade Epp, Director, Service Design and Delivery at University of Saskatchewan
  • Courtney Jackson, Partner, ScottMadden, Inc.
  • Laura Campbell, Director, ScottMadden, Inc.


For more information or to register, please visit the event website.