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Shared Services in Higher Education 2019

ScottMadden will join industry leaders as a sponsor and presenter at SSON’s Shared Services in Higher Education event taking place April 24–26 at the Westin San Diego in San Diego, CA. This event offers a unique platform for attendees to gain the knowledge necessary to successfully take the next step in implementing, improving, or expanding shared services in higher education.

Below are details related to ScottMadden’s participation.


Driving Shared Services Success at Every Stage of the Journey – Strategies and Tactics for Long-Term Success

Far too often, organizations invest heavily in the upfront planning and implementation of their shared services model only to let their shared services center stagnate over time. However, successful shared services operations continue to adapt and expand after the initial launch to meet the ever-changing needs of their internal customers. In this workshop, we will provide detailed strategies and tactics essential in every stage of your journey to stabilize, standardize, and innovate your shared services operations—pre- and post-launch. Specifically, we will discuss:

  • Building a long-term strategy for success
  • Establishing a continuous improvement culture
  • Measuring and analyzing performance
  • Building talent


Courtney Jackson, Partner, ScottMadden

Betsy Curry, Manager, ScottMadden

Client Case Study Presentation

Continuous Improvement: A Golden Opportunity for Higher Education

Continuous improvement models, including shared services, are growing in popularity in colleges and universities as a way to drive both operational and cost-based efficiencies. However, many universities remain skeptical about the benefits of changing the way things work today. While cost-savings is often the main driver behind the focus on continuous improvement or the transition to an SSC, organizations stand to gain far more than just financial benefits. At the end of this discussion, you will understand the “what,” “why,” and “how” of a continuous improvement, and leave empowered to develop a plan to start on your future journey.

Presenter: Ross Nicholas, Director, Business & Administration, Emory University

For additional information, please visit the event website.