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Shared Services and Outsourcing Week Fall 2021

ScottMadden will join industry leaders as a sponsor and presenter at SSON’s 25th Annual North American Shared Services and Outsourcing Week being held September 20-23 at the Hyatt Regency Orlando. The event will include valuable pre-conference workshops from the ScottMadden team and provide powerful insight that will help you navigate your shared services journey. Additionally, Brad DeMent, partner and finance and accounting practice leader at ScottMadden, will serve as conference chair.

If you have not yet registered, you are eligible for a 20% registration fee discount. To register with this preferred pricing, simply reference the code SSOWSPONSOR online or by phone.

Below are details related to ScottMadden’s workshop.

Shared Services Playbook 101: The Essentials for Designing and Implementing a SSO in a Post-COVID World

Critical to the success of a new shared services operation is a clear strategy, a detailed business case, a phased approach, and a focus on change management.

This workshop will dive into the must haves for shared services success and explore the most common implementation pitfalls to keep you ahead of the curve, especially during times of disruption.

In this workshop, participants will:

  • Discuss the strategic drivers for attracting corporate budget/funding
  • Highlight the critical activities for design, implementation, and stabilization
  • Review the key tech and automation that is available to enhance services
  • Review the common design and implementation pitfalls
  • Highlight the practical change management techniques to win in business

Tangible Takeaway: Walk away with a clear understanding of the foundations necessary for SSO success and take back to the office the knowledge to plan and execute your next-gen service organization.


Courtney Jackson, Partner, ScottMadden

Trish Ferris, Partner, ScottMadden

George Penton, Director, ScottMadden

Shared Services 501: Next-Generation Concepts to Succeed in the New Normal

Value creation remains important during times of disruption—a time when shared services is often thrust into the spotlight. So, it is essential to increase offerings in a manageable framework and rethink a traditional view of shared services.

In this workshop, participants will:

  • Create an outline for digital strategy
  • Map out sustainable governance structures for intelligent automation
  • Identify ways to continue to expand Centers of Excellence (CoEs)
  • Examine additional ways to expand to regional or global delivery models
  • Evaluate ways to launch predictive and prescriptive analytics
  • Dissect ways to achieve business customization without losing efficiency

Tangible Takeaway: Head back to your office with a clear outline for digital, AI, and for your SSO value expansion.


Trey Robinson, Partner, ScottMadden

Kim Davenport, Partner, ScottMadden

Adithya Mathai, Partner, ScottMadden

For additional information, please visit the event website.