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HR Shared Services & Outsourcing Summit: October 2018

ScottMadden will join industry leaders as a sponsor and presenter at SSON’s HR Shared Services & Outsourcing Summit event taking place October 23–October 26 at the Florida Resort & Conference Center in Orlando, FL. This event offers a unique platform for attendees to learn how to elevate the people potential in HR service delivery.

If you have not yet registered, you are eligible for a 20% discount off the registration fee. Please contact us for details.

Below are details related to ScottMadden’s participation. More details to come related to our client case study session.

Pre-Conference Workshop

Getting from Good to Great – Have You Realized Your Shared Services Goals? A Framework for Assessing and Improving Your Shared Services Organization Effectiveness

Whether your organization is thinking about implementing an HR shared services organization or if you have an established service delivery model primed for growth, the interests and engagement of your internal customers are critical to your success. Internal customers (also known as your employees and managers) can influence how quickly your HR service delivery model becomes an efficient, integral, and responsive organization. These stakeholders can promote growth as the model matures and continues to deliver value. During this workshop, we will talk about the various stakeholder groups and their interests, methods of engagement and feedback, customer satisfaction measurement, and use of metrics to provide insight into the customer experience.


Kim Davenport, Partner, ScottMadden, Inc.

Trish Ferris, Partner, ScottMadden, Inc.

Courtney Jackson, Partner, ScottMadden, Inc.

For additional information, please visit the event website.