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Digital Event: HR Shared Services Transformation Summit November 2020

ScottMadden will join industry leaders as a sponsor and presenter at this year’s HR Shared Services and Outsourcing Summit, being held November 10-11. This is a free, digital event. This event aims to bring together HR shared services professionals and share the tools, thought leadership and virtual networking opportunities necessary to reimagine the next normal.

Reserve your seat to access from anywhere, watch inspirational sessions, and participate in live Q&A.

Below are details related to ScottMadden’s participation.


The Essentials for Change Management Success: Ensuring a Smooth Transformation and Avoiding the Hurdles

How do you establish an efficient, consumer-focused, world-class HR function while meeting organizational needs and readiness? In this session, we will uncover leading change management approaches, communications, marketing, and training strategies and provide tactics for success.


Courtney Jackson, Partner, ScottMadden, Inc.

Trish Ferris, Partner, ScottMadden, Inc.

For additional information, please visit the event website.

Client Case Study

AdventHealth: User Focused Design with Front Line Heroes in Mind

Five years post-launch, this rapidly growing healthcare organization continues to advance along their transformation journey, and recently undertook their own internal shared services “health check”.  Join this session to hear how a unique service culture evaluated various HRSS optimization opportunities, and followed a user-focused design approach to prioritize efforts. Discussion will include a case study for shifting the paradigm for delivery of leave of absence– a highly complex and personal HR process – from a cost-focused legacy to a user-experience driven outcome. Find out how this organization was ultimately able to achieve a lower cost and more streamlined solution, as a result of customer engagement and insights.

  • Evaluating service delivery improvement opportunities and prioritizing user-focused impacts
  • Developing methodology to acquire breadth and depth of customer inputs, including designing relevant customer personas
  • Presenting a united solution that maintains or reduces overall cost while improving customer experience


Tom Nesteruk, Vice President | HR Shared Services, AdventHealth