Business Support Services

February 22, 2016

If your organization is like most, important services, such as facility maintenance, security, insurance, grounds maintenance, and others, are left without a logical home. They are often force-fit into other parts of the organization, or business units must determine how to provide them. Without coordinated management of these services, inefficient contracts, duplicate vendor relationships, and poor non-standard service can arise. If these services are associated with a shared services operation (SSO) and perceived as poorly managed, customer satisfaction suffers.

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