More than 50 percent of companies have evolved to some form of Global Business Services (GBS) to improve and standardize delivery of support services, leverage infrastructure to scale quickly, and realize savings opportunities. As trends have shifted in GBS, there has been a gap in benchmarking data for more progressive initiatives such as service expansion to global regions, use of analytics, communication channels for the millennium generation, and end-to-end process ownership.
ScottMadden and American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, recently joined forces to conduct the second cycle of a unique benchmarking study focused exclusively on finance shared services organizations. The benchmarking study, along with insights from our experts, provides the latest on noteworthy developments in GBS.
At ScottMadden, our consultants are multi-cultural, understand international business, and have real experience designing and building global operations. If GBS is a consideration for your organization now or in the near future, or you just want to understand the benefits and challenges a little more, please contact us. We specialize in navigating these waters, and we can guide you along this complex, but very rewarding journey.