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Customer Engagement

Customers’ expectations of their utility are changing. They want to be involved and informed; they want to have a say in where their power comes from; and, they want choice, to a degree that goes beyond anything the industry has contemplated to date. Various stakeholders are playing an increasingly important role in setting the course for the entire industry, both through direct interaction with the utility and through the regulatory process.

With more than 35 years of experience working with utilities, their customers, stakeholders, and regulators, ScottMadden can help you navigate this shifting landscape. Because we understand how utilities operate, we can help you adapt to this new and continuously changing environment.

Welcome to ScottMadden!

Sussex Economic Advisors is now part of ScottMadden. We invite you to learn more about our expanded firm. Please use the Contact Us form to request additional information.