HR Shared Services Benchmarking Highlights ScottMadden has joined forces with American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, to conduct the seventh cycle of the HR Shared Services (HRSS) Benchmarking Study.
Establishing a Center of Expertise for an Enterprise-wide RPA Program In this white paper, we analyze the primary models of governance used to oversee RPA programs, explore how a center of expertise can support an RPA program, and discuss the guiding principles for establishing a successful center of expertise.
HR Shared Services Benchmarking Study Highlights This study identifies gaps in HR SS benchmarking data specific to service center and center of expertise (CoE) staffing and performance metrics, targeting HRSS organizations with a service center and CoEs.
