What’s Next for HR Shared Services?

Article

For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the shared services delivery model.

Courtney Jackson and Karen Hilton, partners in ScottMadden’s Corporate & Shared Services practice, share the latest trends in HR Shared Services and key levers that organizations are leaning into as they fine-tune the model for optimal results. Access the webinar recording here.

Question and Answers with ScottMadden Experts

The attached PDF is a slide deck of key trends and performance drivers. The study covers four areas: delivery model and operations, staffing, performance, and SSO management infrastructure and technology. The top macro HR trends that are covered in these slides are: Remote Work Model, Transformation of Human Resources, Automation and Analytics, Employee Experience, DEI Receives Major Focus, Employee Well-Being and Mental Health, Organizational Design and Change Management, and Online Training and Upscaling.

Download

Let’s Work Together

We don’t solve problems with canned methodologies. We help you solve the right problem in the right way. Our experience ensures that the solution works for you.

Connect With Us Find an Expert

Related Insights

10 Characteristics of Top Performing HR Service Organizations

Article

It’s time your business started focusing on, well, its business! Find out how tiered services are driving operational excellence in HR in this new report.

ScottMadden and APQC Share Leading Practices in Procurement Transformation

Article

Trey Robinson and John Francis explain their tiered approach to procurement transformation that highlights the shift from transactional to strategic procurement.

How to Diagnose and Fix Problems with Your Procure-to-Pay Model

Article

Procure-to-pay (P2P) is a value chain with many moving parts that span procurement as well as finance—which means that there are plenty of challenges that can occur…

How To Design and Implement A New Procurement Model

Article

Designing and implementing a new service delivery model for procurement is no small feat. This form of procurement transformation requires sophisticated project management, substantive changes to policies…

Governing Procure-to-Pay As An End-to-End Process

Article

End-to-end processes like procure-to-pay (P2P) transcend business silos and functional boundaries. To coordinate the work of separate functions across the entire value chain, leading organizations centralize governance…

Manage through Industry Disruption with a Proven Utility Business Planning Approach

Article

ScottMadden has worked with many of our utility clients to solve these challenges with gap-based business planning. We have seen organizations use this approach to translate strategy…

Finance Shared Services: Technology and Analytics

Article

This series article summarizes the practices of top performers and trends regarding technology and analytics

Finance Shared Services: Leaders Do a Lot of Things Right

Article

This series article highlights key takeaways from the latest Finance Shared Services Benchmarking Study, including the attributes of top-performing SSCs and historical trends over the last four…

Finance Shared Services: Geographic Model, Governance, and Scope

Article

Drawing from the results of the survey, this article highlights the study’s key findings regarding governance, structure, and scope for finance Shared Services Centers (SSCs), including, how…

Finance Shared Services: Global Trends In Finance Shared Service Locations

Article

This series article shares key trends and findings related to shared service center (SSC) locational strategy, including growth trends, regional SSC coverage, and key criteria that organizations should consider…

Finance Shared Services Benchmark Highlights

Report

This study is focused on the shared services delivery model and covers topics including delivery model, staffing and performance, technology, and scope of services.

Finance Shared Services Uncovered: Trends in Delivery Models, Scope of Services, Staffing, Performance and Technologies

Article

This article series provides an in-depth analysis of the latest Finance Shared Services Benchmarking Study and shares key highlights related to the delivery model, scope of services, staffing,…

Procure-to-Pay Optimization: Taking It to the Next Level

White Paper

This e-book explores how to take the P2P process, one of the end-to-end solutions often implemented first, to the next level.

Driving Effective Transformation in Procurement

Article

Beginning in the mid- to late-2000s, many procurement organizations evolved from a largely decentralized model to one that is more centralized and focused on strategic procurement activities.…

Infographic

A Shared Services Organization (SSO) offers greater adaptability, scalability, and more efficient delivery of services. In implementing an SSO, leaders often have one of two pre-determined approaches…

Shared Services in a Virtual World – What’s Working and What Are the Challenges?

Article

SSOs have shown resilience in their ability to adapt quickly and find creative ways to serve their business during the COVID-19 crisis.

Top Shared Services Priorities

Article

Wherever you are in the transformation journey, ScottMadden has the right solutions to help your SSO succeed in the long term.

Reimagining the Finance Service Delivery Model

Article

In this deep-dive Q&A, experts Brad DeMent and Trey Robinson share insights, tips, and recommendations on how to lean into the finance delivery model during COVID-19 and…

Transitioning Your Business from Recovery to Growth

Article

As companies review their business planning to align with pandemic response, they should do so while integrating potential for Brazil’s future growth. Companies can both manage risk…

Managing Your Shared Services Operations during Disruption

Article

The shared services delivery model is a common platform for expansion, which is a current trend but is also extremely beneficial given the quickly changing demands of…

Higher Education Strategies and Tactics for Long-Term Success

Article

Courtney Jackson and Betsy Curry share insights, tips, and recommendations on how to lean into the shared services journey.

Five Keys to Designing the Future Finance Model

Article

What are the five keys to designing the future finance model? Dive into this report to see how centers of expertise, automation, skillset changes, global models, and…

Five Keys to a Successful Shared Services Transformation

White Paper

The implementation of a new shared services delivery model is challenging, but if well planned and executed, produces value for the organization. This report highlights the five…

Designing a Leading Practices Service Delivery Model with Shared Services

White Paper

While it might appear difficult to be more business oriented, globally integrated, and service savvy while reducing operating costs, many organizations have found it can be done.…

Innovating to Improve and Mature Your Shared Services Organization

White Paper

Has your shared services organization continued to advance in terms of customer service and services offered? If not, it may be time to consider an upgrade. This…

Leveraging RPA to Enhance the Employee Experience

Article

Robotic Process Automation is being used by many organizations as an innovative way to improve business performance and gain process efficiency. View this article to explore how…

Considering a Phased Approach to Implementing Shared Services?

White Paper

If you have decided to move to a shared services delivery model, you should consider a phased approach based on the complexity of your services and employee…

VCU Health System Transforms HR Services and Support

Case Study

Healthcare organizations are faced with numerous HR-related challenges and ScottMadden is here to help. This case study explores how VCU Health System achieved improved results with a…

Shared Services Data Protection

Video

ScottMadden can help you understand and resolve your shared services security issues by improving how you manage and govern cybersecurity. This video highlights the key strategies to…

Navigating Shared Services with ScottMadden

Video

If you are about to lead your company into the world of shared services, or if you have already embarked on that journey, you’ve probably already discovered…

Building the Business Case for Shared Services

White Paper

Shared services is a proven method for delivering support services. Before you make the transition to a shared services model, you’ll have to make the case to…

HR Shared Services Outsourcing – What the Top Performers Are Doing

Report

Outsourcing select processes in HR has continues to be a tool by many shared services organizations. The HR outsourcing market has maintained an upward growth trajectory, allowing…

Plan a Sustainable, Enterprise-wide RPA Model

White Paper

In this white paper, we explore how to design a digital strategy to achieve a sustainable operating model for robotic process automation (RPA) and other process automation…

Global Business Services: The Evolving Standard for Global Service Delivery

White Paper

This article, the first in a series of three, shares the typical global business services (GBS) operating structures and the common implementation pitfalls.

Getting More Value from Your Shared Services Organization

Article

This article discusses strategies for expanding services and value, common challenges that shared services leaders encounter, and steps to successfully execute value expansion within your shared services…

The Next Wave for Financial Shared Services – Financial Planning and Analysis Service Support

White Paper

The next wave of financial shared services emerges on the horizon. This report dives into financial planning and analysis service support.

Robotic Process Automation: Innovative Transformation Tool for Shared Services

White Paper

Understand what Robotics Process Automation is, how it differs from Artificial Intelligence, and where it can make a difference in the workplace.

Unlocking the Value of Voice of the Customer Surveys for Shared Services Organizations

White Paper

In this article, you will gain insights on trends and lessons learned from more than 20 years of ScottMadden conducting voice of the customer surveys for our…

Aligning Business Drivers Between Finance and Procurement

Video

Aligning Business Drivers Between Finance and Procurement Making an End-to-End Procure-to-Pay a Reality

The Blueprint for Improving Service Delivery

White Paper

This report shares the blueprint for improving service delivery using workload analysis.

Relationship between Centers of Expertise and the HR Service Center

Article

Relationship between Centers of Expertise and the HR Service Center The Relationship between CoEs and the HRSC

An Innovative Model for Delivering Shared Services in Higher Education

Case Study

This case study reviews how ScottMadden helped a large Canadian research university design and implement an innovative, horizontally and vertically integrated shared services model across human resources,…

Standardizing Procure-to-Pay Processes Today Means Savings Tomorrow

Case Study

This case study reviews how ScottMadden developed an end-to-end procure-to-pay model that could accommodate the expected growth of an organization.

Data Loss Risk Awareness

Article

This article is the first in a three-part series focused on data protection for shared services.

Building the Foundation for Your Shared Services Data Protection Program

Article

This is the second article of a three-part series on data protection for shared services.

The Core Elements of Your Shared Services Data Protection Program

Article

This is the third article of a three-part series on data protection for shared services.

How Intelligent Automation Will Impact Today’s Global Business Services Model

White Paper

This article, the third in a series of three, will explore how intelligent automation technologies will shape global business services (GBS) and what GBS executives should be…

Intelligent Automation on the Horizon

White Paper

This article, the second in a series of three, explores the inevitable rise of intelligent automation and its impact on service delivery.

Chairman’s Takeaways: Finance & Accounting Shared Services Conference Recap

Report

This report shares the top findings from the 2017 Shared Services for Finance & Accounting event.

Work Activity Assessment: Gain Insight into Your Current Operations and Cost of Services

Video

ScottMadden’s Work Activity Assessment is a multifunctional, multilingual, web-based approach that can provide insight for any organizational or process changes.

Managing Information Security Risks in a Shared Services Organization

Case Study

ScottMadden partnered with a multifunction shared service organization (SSO) in the entertainment industry to assess its security practices. This case study reviews managing information security risks in…

Finance Shared Services Implementation: The Roadmap to Reducing Costs and Improving Customer Service

Case Study

ScottMadden was engaged to evaluate and implement shared services for a top multinational defense, security, and aerospace company. This case study reviews a finance shared services implementation…

ScottMadden’s SSO Accelerator – Taking SSO to the Next Level

Video

SSO Accelerator is a program developed by ScottMadden to evaluate existing SSOs or those that are planning to launch shared services delivery models. Access this video and…

Charging Up: A Review of Electric Vehicle Workplace Charging

White Paper

This white paper highlights some recent actions by electric utilities to support electric vehicle workplace charging.

The Shared Services Journey: Automation

Pillar

“Automation” has been defined as a myriad of things. RPA, virtual agents, artificial intelligence (AI), machine learning (ML), and process automation are now embedded into organizations. These…

Top Results

What’s Next for HR Shared Services?

Article

Share This Insight

Contributing Author

Related Solutions

Let’s Work Together

Related Insights

10 Characteristics of Top Performing HR Service Organizations

Article

ScottMadden and APQC Share Leading Practices in Procurement Transformation

Article

How to Diagnose and Fix Problems with Your Procure-to-Pay Model

Article

How To Design and Implement A New Procurement Model

Article

Governing Procure-to-Pay As An End-to-End Process

Article

Manage through Industry Disruption with a Proven Utility Business Planning Approach

Article

Finance Shared Services: Technology and Analytics

Article

Finance Shared Services: Leaders Do a Lot of Things Right

Article

Finance Shared Services: Geographic Model, Governance, and Scope

Article

Finance Shared Services: Global Trends In Finance Shared Service Locations

Article

Finance Shared Services Benchmark Highlights

Report

Finance Shared Services Uncovered: Trends in Delivery Models, Scope of Services, Staffing, Performance and Technologies

Article

Procure-to-Pay Optimization: Taking It to the Next Level

White Paper

Driving Effective Transformation in Procurement

Article

Best Approach for Shared Services Implementation

Infographic

Shared Services in a Virtual World – What’s Working and What Are the Challenges?

Article

Top Shared Services Priorities

Article

Reimagining the Finance Service Delivery Model

Article

Transitioning Your Business from Recovery to Growth

Article

Managing Your Shared Services Operations during Disruption

Article

Higher Education Strategies and Tactics for Long-Term Success

Article

Five Keys to Designing the Future Finance Model

Article

Five Keys to a Successful Shared Services Transformation

White Paper

Designing a Leading Practices Service Delivery Model with Shared Services

White Paper

Innovating to Improve and Mature Your Shared Services Organization

White Paper

Leveraging RPA to Enhance the Employee Experience

Article

Considering a Phased Approach to Implementing Shared Services?

White Paper

VCU Health System Transforms HR Services and Support

Case Study

Shared Services Data Protection

Video

Navigating Shared Services with ScottMadden

Video

Building the Business Case for Shared Services

White Paper

HR Shared Services Outsourcing – What the Top Performers Are Doing

Report

Plan a Sustainable, Enterprise-wide RPA Model

White Paper

Global Business Services: The Evolving Standard for Global Service Delivery

White Paper

Getting More Value from Your Shared Services Organization

Article

The Next Wave for Financial Shared Services – Financial Planning and Analysis Service Support

White Paper