Tread Carefully with Global Models for Shared Services

Mary Driscoll, senior research fellow at American Productivity & Quality Center (APQC), recently conducted an interview with ScottMadden partner Brad DeMent, who leads the firm’s financial shared services practice. This article discusses how a well-defined shared services strategy and continuous process improvement mindset can add value to a business.

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Author: Mary Driscoll – APQC

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