The Fundamentals of Designing, Building, & Implementing a Service Delivery Center

APQC Webinar Series

ScottMadden recently partnered with APQC for a complimentary three-part webinar series focused on shared services.

This webinar session, presented by Tina Krebs and Trey Robinson, partners at ScottMadden, focused on the essential activities to plan, launch, and stabilize a new shared services operation including: critical success factors for your business case, top 10 implementation challenges, and three keys to post-launch success.

For more in this series, please see:

Next Generation Shared Services Centers

HR Shared Services Benchmarking – Results, Trends, and Key Metrics

Additional Contributing Author: Tina Krebs

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Welcome to ScottMadden!

Sussex Economic Advisors is now part of ScottMadden. We invite you to learn more about our expanded firm. Please use the Contact Us form to request additional information.