ScottMadden»Insights Library»Article»Shared Services Design and Structure: Gaining Consensus

Shared Services Design and Structure: Gaining Consensus

May we suggest:

Print

Share

This is the second article in a series of four, jointly developed by APQC and ScottMadden on the topic of Financial Shared Services. The series is based on interviews APQC conducted with ScottMadden Partner Brad DeMent, who leads the firm’s financial shared services practice.

The following article focuses on gaining buy-in for the shared services design and governance through the following topics:

Lessons learned: dealing with business unit objections
Making key design decisions
Steps for your implementation
Establishing effective governance
Developing service level agreements

Download the second article at the PDF link above or explore the whole series below.

Financial Shared Services Centers: Driving Excellence from the Start

Shared Services: The Crossroads in IT Planning

Shared Services: Putting the Right People in the Right Jobs

Additional Contributing Author

Mary Driscoll – APQC

Contributing Authors

Brad DeMent Partner

May we suggest:

Five Keys to a Successful Shared Services Transformation

The implementation of a new shared services delivery model is challenging, but if well planned and executed, produces value for the organization. This report highlights the five key steps to ensure a successful transformation.

Designing a Leading Practices Service Delivery Model with Shared Services

While it might appear difficult to be more business oriented, globally integrated, and service savvy while reducing operating costs, many organizations have found it can be done. Learn how in this new report.

How Can Advanced Contact Center Technologies Enhance Your SSC?

This article focuses on the three key benefits SSCs can reap by adopting these enabling technologies.

Traits of Successful Shared Services Leaders

In this article ScottMadden takes a look at skills exercised by leaders of top achieving shared services organizations – those constantly pushing the envelope of growth and corporate value.

Corporate &
Shared Services

We work step-by-step with clients to ensure each project’s success. Our strong team of consultants employs an adaptable framework to guide clients to the best decision for their unique situations. We do what we say we are going to do, with integrity, tenacity, and a genuine passion for the work throughout the entire project.

Learn more about our Corporate & Shared Services practice area.

Let's get the conversation started.
404.814.0020
info@scottmadden.com

Or let us get in touch with you: Contact Form

Shared Services Design and Structure: Gaining Consensus

Welcome to ScottMadden!