This is the second article in a series of four, jointly developed by APQC and ScottMadden on the topic of Financial Shared Services. The series is based on interviews APQC conducted with ScottMadden Partner Brad DeMent, who leads the firm’s financial shared services practice.

The following article focuses on gaining buy-in for the shared services design and governance through the following topics:

• Lessons learned: dealing with business unit objections
• Making key design decisions
• Steps for your implementation
• Establishing effective governance
• Developing service level agreements

Download the second article at the PDF link above or explore the whole series below.

Financial Shared Services Centers: Driving Excellence from the Start

Shared Services: The Crossroads in IT Planning

Shared Services: Putting the Right People in the Right Jobs

Additional Contributing Author

Mary Driscoll – APQC