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The Role of Robotics in Financial Shared Services

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Finance Shared Services Uncovered: Delivery Model, Scope of Services, Staffing, Performance and Technologies

This article series provides an in-depth analysis of the latest Finance Shared Services Benchmarking Study and shares key highlights related to the delivery model, scope of services, staffing, performance, and technologies leveraged.

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In this Q&A interview with Brad DeMent and Trey Robinson, partner at ScottMadden, APQC asked how robotic process automation (RPA) is set to change financial shared service organizations (SSOs). Find out the details in this report.

This is the second in a two-part series. To access the first article in the series, please click here.

Contributing Authors

Brad DeMent Partner

Trey Robinson Partner

May we suggest:

Finance Shared Services Uncovered: Delivery Model, Scope of Services, Staffing, Performance and Technologies

This article series provides an in-depth analysis of the latest Finance Shared Services Benchmarking Study and shares key highlights related to the delivery model, scope of services, staffing, performance, and technologies leveraged.

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In this white paper, we analyze the primary models of governance used to oversee RPA programs, explore how a center of expertise can support an RPA program, and discuss the guiding principles for establishing a successful center of expertise.

Plan a Sustainable, Enterprise-wide RPA Model

In this white paper, we explore how to design a digital strategy to achieve a sustainable operating model for robotic process automation (RPA) and other process automation technologies in the face of significant growth.

Global Business Services: The Evolving Standard for Global Service Delivery

This article, the first in a series of three, shares the typical global business services (GBS) operating structures and the common implementation pitfalls.

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The Role of Robotics in Financial Shared Services

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