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Management Techniques for Continued Success in a Shared Services Model

After you have launched an HR shared services operation, you must determine next steps. In addition to planning for the future, there are a number of aspects of running a shared services organization that are essential to success. This is the sixth and final session of an HR Shared Services learning series that ScottMadden is presenting in conjunction with Shared Services & Outsourcing Network (SSON). In this session, we cover a variety of shared services infrastructure elements that should continually be managed, including: governance, performance metrics, performance management processes, and service level agreements.

For more in this series, please see:

Building a Business Case for Shared Services

HR Shared Services Technologies

The HR Business Partner

HR Shared Services Expansion

Shared Services Customer Satisfaction

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