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HR organizations typically transform their HR service delivery by leveraging a shared services model. The movement to a shared services model has proven to decrease costs, increase efficiencies, and improve customer service. However, if an HR organization is faced with limited financial and human capital resources, there are elements of the shared services model that make it difficult to implement with these constraints.

ScottMadden has partnered with many clients to evaluate, select, and implement both existing and new HR technologies. Regardless if you chose to use an in-house technology or select a new technology, neglecting to clearly lay out how the system will be used prior to selecting the final system often leaves our clients scrambling to modify processes to fit the product.

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