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A Discussion of Key Concepts in Shared Services Technology

Technology is a key enabler for achieving the synergies and savings associated with a shared services delivery model and are important tools for running an HR service center. This is the second session in an HR shared services learning series that ScottMadden is presenting in conjunction with Shared Services & Outsourcing Network (SSON). In this session, we cover a range of HR technologies to consider as you plan your shared services operation. We discuss the key functions of different types of technologies, important requirements and tips for evaluating different solutions, and guidelines for estimating technology costs.

For more in this series, please see:

Building a Business Case for Shared Services

The HR Business Partner

HR Shared Services Expansion

Shared Services Customer Satisfaction

Post-Launch Success Factors

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