Financial Shared Services Centers: Driving Excellence from the Start
This is the first article in a series of four, jointly developed by APQC and ScottMadden on the topic of Financial Shared Services. The articles are based on interviews APQC conducted with ScottMadden partner Brad DeMent, who leads the firm’s financial shared services practice.
The following article focuses on attributes of a true shared services organization, benefits to be gained from the model for the corporation and business units, and when and why to focus on performance management and continuous improvement.
Download the first article at the PDF link above or explore the whole series below.
Shared Services Design and Structure: Gaining Consensus
Shared Services: The Crossroads in IT Planning
Shared Services: Putting the Right People in the Right Jobs
Additional Contributing Author
Mary Driscoll – APQC
View MoreContributing Authors
May we suggest:
Global Trends in Financial Shared Service Center Locations
Finance Shared Services Implementation: The Roadmap to Reducing Costs and Improving Customer Service
How Financial Shared Services Can Reduce FTE Numbers
The Blueprint for Improving Service Delivery
Welcome to ScottMadden!
Sussex Economic Advisors is now part of ScottMadden. We invite you to learn more about our expanded firm. Please use the Contact Us form to request additional information.