Show Filters

Top Results

Finance Shared Services Implementation: The Roadmap to Reducing Costs and Improving Customer Service

At a Glance

End-to-End Implementation Support

Performed end-to-end shared services implementation, including:

  • Performed current state assessment
  • Designed future state model
  • Developed interim processes
  • Created business case
  • Delivered implementation plan

Financial Savings

Expected realization of nearly $1.5 million in annual savings

Future Opportunities

Laid the foundation for future growth through migration of additional functions or acquisition of other companies

Challenge

ScottMadden was engaged by a leading defense contractor to design and plan the implementation of a financial shared services center which would include accounts payable, payroll, and general ledger accounting functions.

Process

  • Conducted a current state assessment of each function, including processes, organization roles and responsibilities, and technologies used. Assessment included development and deployment of a customer satisfaction survey
  • Designed the future state service delivery model with the project team and executives. Identified initiatives required for implementation
  • Designed interim processes to be used with the old financial system as well as future processes that were aligned with the new system
  • Developed a business case that detailed costs and benefits related to implementation
  • Conducted executive review sessions to discuss the future state design, business case results, and timeline for implementation
  • Developed an implementation plan to migrate in-scope functions from the business units to the shared services center 

Result

  • Provided a clearer understanding of shared services’ objectives, benefits, and direction among business units
  • Resulted in expected realization of nearly $1.5 million in annual savings
  • Provided a baseline measure of customer satisfaction
  • Developed a detailed plan and timeline for transition of functions to the shared services center
  • Developed business processes based on leading practices
  • Created a platform for future growth through migration of additional functions or acquisition of other companies

Related Insights

Let’s Work Together

We don’t solve problems with canned methodologies. We help you solve the right problem in the right way. Our experience ensures that the solution works for you.